Community Information Centre of Ottawa

...a free bilingual service linking Eastern Ontario citizens with community resources
211 Ontario Link


Service Record Management

This includes all of the activities required to ensure the information in the service records are accurate, relevant, of value and meets the required standards to support excellence in 211 service delivery and overall I&R provision.

Our data team has scheduled times to update records. Updates are usually done on a yearly basis, however, records can be updated at any given time and/or upon request of an organization.

There are various ways to suggest an update for your organization's record:

  1. By clicking on the "Directories" Tab on our website, selecting the database in your area, searching for your organization's record and clicking on "Suggest an Update".
  2. By visiting, searching for and accessing your organizations' record and clicking on the "Update" tab.
  3. By calling us directly at 613-761-9076.