Community Information Centre of Ottawa

...a free bilingual service linking Eastern Ontario citizens with community resources
211 Ontario Link



Database Information Collection and Maintenance Policy

Criteria for creating and maintaining a record in the Community Information Centre of Ottawa Database

The Community Information Centre of Ottawa shall be a comprehensive I&R service with the general public as its target group. The geographical area served shall be the City of Ottawa and will include Eastern Ontario as part of it's 211 expansion plans..

Subject to the priorities detailed in the next section, the 211 Ottawa/Eastern Ontario database includes organizations or programs that:

  • Provide a direct service to the public i.e. in person, telephone, internet (including email or online forum, etc)
  • Are networks or coalitions of direct service providers
  • Are involved in licensing, planning or coordinating direct services
  • Are not-for-profit, community-based or government organizations
  • Are commercial organizations that provide first or second priority services
  • Are community development or social enterprise initiatives
  • Are organizations outside Ottawa/Eastern Ontario which provide a service not available locally such as community information centres, distress centres, hospital emergency departments and services for victims of violence and abuse, including sexual assault

Organizations should demonstrate the ability to provide ongoing reliable services, and have an established funding base or the support of an established parent organization. Exceptions may be made in emerging or under-funded service areas.

First Priority

Basic subsistence and survival related services, including:

  • Food, clothing and shelter
  • Emergency assistance
  • Crisis intervention
  • Financial assistance
  • Legal and correctional services
  • Victim services
  • Immigrant and refugee services
  • Physical and mental health services
  • Employment and training services
  • Home support services
  • Public and specialized transportation
  • Child care
  • Access to permanent affordable housing

Services for people who may experience barriers to service because of:

  • Language spoken
  • Ethno-cultural group
  • Age including risk factors associated with infants, children, youth or seniors
  • Low income, unemployment or lack of education or literacy
  • Physical, mental or developmental disabilities
  • Homelessness or social isolation
  • Immigration or refugee status
  • Fear of violence

Second Priority

Quality of life services, unless they are for people who may experience barriers to service:

  • Alternative health/medicine
  • Family physicians
  • Education, schools
  • Recreation , sports groups, community centres, meeting places
  • Arts, culture, heritage, cemeteries
  • Consumer assistance
  • Environment
  • Peace and disarmament
  • International development
  • Umbrella groups
  • Hobby and special interest groups (i.e. clubs, faith or political organizations)
  • Volunteer opportunities

Third Priority

Services that enable community engagement and mobilization, social research and planning, mobilization of resources and leadership and governance. These services would include but are not limited to:

  • Community initiatives
  • Committees, task forces, coalitions
  • Networks and forums (including online support groups)


We reserve the right to exclude from its database any organization that it has adequate reason to believe may spread hatred or have a philosophy that could be hurtful to the well-being of individuals, groups or the community as a whole.

Potential grounds for exclusion or removal from the database may include, but is not limited to, service non-delivery, fraud, misrepresentation, discrimination, criminal activities, or operating outside licensing mandates.

We also reserve the right to refuse to list or to discontinue listings for organizations that have had serious complaints lodged against them with any regulatory body, with other organizations in the database providing similar services, or with individual of the Community Information Centre of Ottawa itself.

Decisions to include, exclude, or remove a service listing may be appealed by writing to the Executive Director after a reasonable attempt has been made to resolve the issue with editorial staff.

September 2015