Community Information Centre of Ottawa

...a free bilingual service linking Eastern Ontario citizens with community resources
211 Ontario Link



County : Kingston, Frontenac, Lennox and Addington

Launch Date: January 2011

Our role in the community:

Connect people through multilingual mediated access to community, social, health and government services in their community. In partnership with local United Way's.

Success Stories:

Crisis and Counseling Services

A woman called 211 looking for help. Having just left an abusive partner, she was in need of support services for women who have experienced domestic violence and information on shelters that could accommodate her and her two children. At the time of the call, she assured us that she was in a safe place, but that she was unaware of what services were offered in her community. We were able to refer the client to a range of services, including a community organization offering crisis counseling for survivors of domestic violence, a shelter for abused women and their children as well as the Assaulted Women's Helpline. We also offered to do a follow-up with the client in a few days but she declined, however she did let us know at the end of the call that we have helped connect her to services she may not have known about otherwise and helped her in regaining hope. She assured us that she would call us back if ever she was unable to access services or obtain shelter, or if ever she needed any other types of support or community information in the future.

Disabilities and Financial Assistance

I received a call from a client who was living with a physical disability and in desperate need of a wheelchair. He was struggling financially and was unable to receive financial help to cover the cost of a wheelchair through social assistance. The client knew that he didn't have the money to purchase a wheelchair and wasn't sure where to turn to for help. Luckily, we were able to connect him with a community group serving his area that loans out wheelchairs free of charge to persons living with a disability.