Community Information Centre of Ottawa

...a free bilingual service linking Eastern Ontario citizens with community resources
211 Ontario Link

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We're Celebrating 10 Years of 211 in Canada


Thank you for your support!

10 years ago today, the Canadian Radio-television and Telecommunications Commission (CRTC) assigned the three-digit phone number 211 to community information and referral. Today 19 million, or 56% of Canadians, can dial 2-1-1 to get the right information on their local community and social services.

211 would not have been possible without the letters of support of more than 70 organizations and individuals across Canada. These letters were submitted with the application made by United Way of Canada-Centraide Canada and its partners.

The CRTC decision today means 211 is accessible to over 19 million Canadians to help them get the right information and connect with community and social services across Canada. When you don't know where to find help, dial 211 for information on housing help, financial assistance, health services, employment centres, legal clinics, seniors' programs, parent help and a wide variety of community social services.

Canada's first 211 phone helpline launched in June 2002 in Toronto. Today 211 services are available in Ontario, Edmonton, Calgary, Quebec City Region and Vancouver. Read more about the 211 initiative across Canada.