Community Information Centre of Ottawa
... a free bilingual service linking Ottawa citizens with community resources
Information Line: 613-241-INFO
Search our database of community resources: e-Bluebook
Inclusion Exclusion Policy
Subject to the priorities detailed in the next section, the 211 Ottawa/Eastern Ontario database includes organizations or programs that:
Organizations should demonstrate the ability to provide ongoing reliable services, and have an established funding base or the support of an established parent organization. Exceptions may be made in emerging or under-funded service areas.
Basic subsistence and survival related services, including:
Services for people who may experience barriers to service because of:
Quality of life services, unless they are for people who may experience barriers to service:
Services that enable community engagement and mobilization, social research and planning, mobilization of resources and leadership and governance. These services would include but are not limited to:
We reserve the right to exclude from its database any organization that it has adequate reason to believe may spread hatred or have a philosophy that could be hurtful to the well-being of individuals, groups or the community as a whole.
Potential grounds for exclusion or removal from the database may include, but is not limited to, service non-delivery, fraud, misrepresentation, discrimination, criminal activities, or operating outside licensing mandates.
We also reserve the right to refuse to list or to discontinue listings for organizations that have had serious complaints lodged against them with any regulatory body, with other organizations in the database providing similar services, or with individual of the Community Information Centre of Ottawa itself.
Decisions to include, exclude, or remove a service listing may be appealed by writing to the Executive Director after a reasonable attempt has been made to resolve the issue with editorial staff.
Page updated on 01/24/2011